Health and Safety

If you’re feeling unwell, we kindly ask you to stay home and rest.

Please inform your instructor of any injuries, medical conditions, or physical limitations before class starts.

All new clients are required to fill out a health waiver before attending their first class. This waiver is available to complete in your client profile through our website or in the BHOM app. Clients will not be permitted to participate until the waiver is completed and signed.

Cancellations

All cancellations and changes must be made through our online scheduling system or in the BHOM app.

We have a firm 12 hour cancellation policy. Cancellations or changes 12 hours or more prior to start time will be reimbursed as a credit back to your account. Cancellations or changes made within 12 hours of the start time will be considered a ‘late cancellation’ and the credit will be forfeited.

Unlimited Memberships: Unlimited memberships receive 1 penalty-free late-cancellation/no-show per cycle. Additional late-cancellations/no-shows will be charged a $20 fee.

Arrival and Class Start

Classes and sessions will begin promptly at the start time listed on the schedule. Please arrive at least 5 minutes early to ensure a smooth check-in and to get yourself settled. Late arrivals more than 5 minutes after the scheduled start time will not be admitted.

Late Arrivals and No-Shows

For the safety and respect of our clients and staff, entry to group classes will not be permitted more than 5 minutes after the scheduled start time. No-shows and late arrivals beyond this window will be treated as late cancellations and will not be eligible for a refund or credit.

Unlimited Memberships: Unlimited memberships receive 1 penalty-free late-cancellation or no-show per billing cycle. Additional late-cancellations or no-shows will be charged a $20 fee.

Footwear and Socks

For hygiene and safety, we kindly ask all clients to remove their outside shoes at the entrance/check-in and to wear socks while in the studio.

Reformer Clients: To ensure safety, all participants in reformer or equipment classes are required to wear grip socks. If you do not have a pair upon arrival, grip socks are available for purchase in-studio.

Mat Clients: Clients participating in mat-based classes may choose to wear regular or grip socks.

Cell Phones

Out of respect for our instructors and other students, we ask that you please refrain from using your phone while in class/session unless in case of emergency. Please silence your device(s) and leave with your personal belongings while in class/session.

Waitlist

If the class you're interested in is fully booked, we highly recommend adding yourself to the waitlist! Our current waitlist can accommodate up to 6 people. If a spot becomes available, our system will automatically enroll clients from the waitlist (in order from #1-6) up to 1 hour before the scheduled class start time.

You will receive a confirmation via email and/or text when you’ve been added to the class from the waitlist. Please note that standard cancellation policies still apply. If you're on the waitlist but can no longer attend, please remove yourself to avoid automatic enrollment and potential cancellation penalties. Be sure to have notifications turned on in the app to make full use of the waitlist feature.

Returns

All sales are final. Refunds will be issued in the case of a merchant processing software error, or defective/faulty retail items. All return requests must be submitted in writing to hello@brooklynhom.com within 7 days of the sale date.

Scheduling and Pricing

Our offerings and pricing are available on our website and in the BHOM app.

Classes and sessions can be booked up to 4 weeks in advance. All bookings must be made through our scheduling system on our website or through the BHOM app.

If you are looking to schedule a private or semi-private session that is not listed on the schedule please reach out to hello@brooklynhom.com.

In registering for a class or session, the client agrees to pay the rates and fees as detailed on the website and in booking.

The Brooklyn House of Movement reserves the right to change the schedule and provide a substitute instructor for all classes without prior notice.

Membership Pause and Cancellation

At Brooklyn House of Movement, we understand that life happens, and we aim to make our membership options as flexible as possible while maintaining fairness to all members and our business.

Membership Pause Policy: 

Members may pause their membership up to twice per calendar year for a minimum of 2 weeks and a maximum of 3 months.

A pause request must be submitted via the MEMBERSHIP PAUSE REQUEST FORM at least 14 days before the desired start date.

Membership credits will remain available upon reactivation, and your billing cycle will resume automatically after the pause period ends.

Membership Cancellation Policy:

Non-Commitment Memberships automatically renew monthly until canceled online through Arketa. To cancel:

1. Log into your Arketa dashboard.

2. Click "Active Packages."

3. Locate your membership.

4. Click the three dots (···) to the right.

5. Select "Cancel."

Commitment Memberships require a cancellation request submitted via the MEMBERSHIP CANCELLATION REQUEST FORM at least 14 days before the next billing date to avoid being charged for the following month.

Members will retain access to the studio and their benefits until the end of the current billing cycle. Please note: Classes do not roll over from month to month. Refunds will not be issued for partially used memberships or unused credits.

Lost Property

The Brooklyn House of Movement is not responsible for lost, stolen or damaged personal property.

Minors

At this time The Brooklyn House of Movement is not able to provide services to minors/children. You must be 18 years or older to participate in services and offerings provided by and in our studio.

Prenatal and Postnatal

Congratulations! We believe that movement is essential at every stage of life, including pregnancy. We encourage our clients to continue moving with us during and after pregnancy, based on their comfort and ability.

To ensure your safety, our pre- and post-natal policy is as follows:

Prenatal clients up to 20 weeks are welcome to attend group classes at their comfort level.

After 20 weeks, clients are limited to pre/post-natal friendly classes and private sessions. We ask that you consult with your medical professional and receive approval to continue practice beyond this point.

Please note that while all of our instructors are certified, some may have more experience working with prenatal and postnatal clients. We recommend informing your instructor before participating in any classes or sessions.

If you have any questions about our policy or your personal health, feel free to reach out to us at hello@brooklynhom.com, and we’ll assist in finding the best fit for you at our studio.

No Harassment or Discrimination

We are committed to providing a welcoming, safe and supportive studio environment. The Brooklyn House of Movement has a zero tolerance policy against hate speech, discrimination or harassment based on race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status or any other status protected by applicable law. Everyone has the right to an environment that promotes equal opportunity and is free from discriminatory practices.

Harassment is defined as unwelcome verbal or non-verbal behavior based on a person’s protected characteristic, which:

Demeans or shows hostility toward the individual.

Interferes with the individual’s learning, work, or participation.

Creates an intimidating, hostile, or offensive environment.

Examples of harassment include, but are not limited to, slurs, epithets, negative stereotyping, threats, hostile actions, offensive jokes, and the display or circulation of discriminatory material.

Sexual harassment is defined as unwelcome sexual advances, requests for sexual favors, or other verbal, visual, or physical conduct of a sexual nature when:

Submission to such conduct is made either explicitly or implicitly

Submission to or rejection of such conduct affects an individual’s employment or participation.

The conduct interferes with an individual’s performance or creates a hostile or offensive environment.

Examples of sexual harassment include unsolicited sexual advances, suggestive comments, sexually oriented jokes, inappropriate touching, and the display or sharing of sexually explicit material.

Harassment and Discrimination Complaint Procedure

If you feel you have been harassed or discriminated against, or if you witness or become aware of behavior that violates these policies, please report the matter to Brooklyn House of Movement management immediately by emailing hello@brooklynhom.com.

We strictly prohibit retaliation against anyone who, in good faith, makes a complaint or participates in an investigation regarding a violation of these policies. All reports of discrimination and harassment will be promptly investigated, and appropriate action will be taken based on the findings. This may include counseling, disciplinary warnings, demotion, or termination of employment or membership. The individual who raised the concern will be informed of the investigation’s outcome in a timely manner.

Pet Policy

While we love our furry friends at The Brooklyn House of Movement, we kindly ask that animals not be brought to the studio.

In compliance with the Americans with Disabilities Act (ADA), service animals are permitted when accompanied by their handler. We are not allowed to inquire about the nature of a person’s disability or demand certification proof. However, if it is not immediately obvious that the animal is a service animal, we may ask two questions: (1) Is the animal required because of a disability? (2) What work or task has the animal been trained to perform?

To ensure safety and support for the handler, our instructor will assist in finding a suitable area for the service animal during class. The Brooklyn House of Movement is not responsible for the care or supervision of service animals and does not provide food or supplies.

Please note: A business may only exclude a service animal if it is out of control, not housebroken, and the handler does not correct the situation. Allergies or fear of dogs are not valid reasons for denying access.